Frequently asked questions

We are shipping orders from Monday to Friday, 8:00-14:00 EST.
Subject to what is expressly stated in the Terms of Use and Transactions, if your order is completed by 10:30 p.m. from Monday to Friday, the products are delivered in Attica within two (3) working days for continental Europe and (4) working days for islands. In case your order is completed by submitting it to us after 10:30 pm, the delivery time increases by one working day, according to the above. The above deadlines do not apply during periods of extreme weather or strikes and in any case of force majeure, which may affect transport and delivery times.

Once the order has been completed, it is possible to change the shipping address if you contact us directly by sending an email to help@lunasplendida.gr, Monday to Friday 09:00-15:00.

We apply a flat rate of 8,90€ for orders below 100€ and free for orders above 100€.

You have at your disposal a period of fifteen (15) days from the receipt of your product(s) to withdraw from the purchase you may have made through our online store, without stating the reasons or providing us with any explanation.
Before the expiry of the period for exercising the right of return, you must have either inform us through email or by returning the product using the return label found within the package of your order. Returning a product is completely free.
The return cost is borne by Luna Splendida. You have the right to return the product you received within 15 calendar days. The cost of returning the products is completely free as long as you use the return label found within the package you received your order.
If you wish to make another purchase, you can choose to receive a coupon for the amount of the products returned.
Be careful to not throw away the return label found within the package you receive your order. If you have lost it, please contact our customer service so that we can help you issue another one. The refund will be made in any case no later than ten (10) days from the date lunasplendida.com receives the products you returned. The return sum is credited directly on the card from which you made the original payment. While the cost of returning an order is completely free, rarely, some banks will charge you a fee. That fee is completely out of our control and is not requested by Luna Splendida.
In any case, call your local DHL office, indicating that you posses a return label, and ask them to come and pick up your parcel. It is a condition of the above terms that you will return the product in the way we indicate. Otherwise, the cost of the return is borne by you. However, it is clarified that in order to get your money back, the product must be in the perfect condition received without damage and complete, in its original packaging and not washed in any way, with its hangtags attached and with all its accesories, such as straps, as well as any gifts received if the product was part of a promotion deal and finally, to be accompanied by all relevant documents, cards, etc. Otherwise, returns will NOT be accepted.
Swimwear can only be returned if the protective hygiene plastic has not been removed.
Above information regarding the return policy can be found in the Terms of Use listed on our page.

For EU
1. To return part or the entirty of your order you will have to contact your local DHL office. Indicate that you have a return label and that you wish to make a shipment.
2. Please fill in the return form found at the back of your receipt, informing us about what you wish us to do (return your money, eshop credit etc.). Place it together with the product to be replaced.
3. Place the product/products to be returned with all their tags and the completed return form, in the packaging you received them in or other secure packaging and deliver the package to DHL courier.
4. Once we receive the package, we are goinf to quickly inspect the products. Once the inspection is done, we will need up to 10 days to issue a refund.
If there is some problem with the return procedure we will try to contact you via email, whatsapp or phone.
In addition, regarding the return procedure, you can consult the special form (return form) that you will find in the package you received.
It is expressly agreed that the return of the products takes place as long as the product that is returned to our Company is in the same good condition as when you originally received it and with all its tags. It is also noted that it is the customer’s responsibility to package the product properly when returning it. Our company does not accept returns of products that are damaged, soiled or not accompanied by all the documents you received from us.

You have a period of fifteen (15) calendar days from receipt of your product(s) to return any product purchased through our online store.

The return process consists of delivery of the parcel by you to the courier, transport and collection by us, quality control and return processing according to the return form you have placed inside the parcel. From the moment we receive the products you return, the deposit of the amount or credit in the e-shop takes place within 2-10 days.

In the event of a defect in the product we sell to you, you may (a) request that it be repaired at no cost to you, unless this is impossible or requires disproportionate costs, or (b) replace it with another (in accordance with Luna Splendida’s return policy) or (c) return it by following the return procedure set forth in the Terms of Use and Transactions. In the event of a defect in the product we sell to you, it is clearly stated that you will bear no additional cost in any case (a),(b) or (c).
The above obligations of our Company cease in the event that the defect has been caused by you, or the product being returned has dirt, wear, abrasions, creases and generally creates the impression that it has been used beyond what is necessary to establish its suitability . More information is provided in the Terms and conditions listed on the Lunasplendida.com website.